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Hey, thank you for stopping by! My store is temporarily closed whilst I enjoy a Christmas break. Any orders placed before the 13th will be dispatched by the 18th. If you have not paid for tracked postage, I do not have any tracking information unfortunately. If you're inquiring about orders of 20+ charms, those will be added to a waiting list ready for shop reopening. Please email me at Snoutfacestudio@gmail.com to be added and then I will message on my return and advise of invoicing/timescales for dispatch. The shop will reopen in January - please follow my Instagram @SnoutfaceStudio for updates. Thanks so much and Merry Christmas, Lou x